Websites: www.ServExtra.com and www.ToddLiles.com
Accepting New Clients: Yes
Client Size Range: $400k to $20 Million
What I believe in
I believe caring opens hearts and minds.
I believe people are the most valuable asset.
I believe in helping people reach their greatest potential.
I believe in delivering products and services that are excellent.
I believe in Power and Hope.
Who I Can Help:
I help home service business owners and leaders that believe in the power of a good plan and hard work.
If your marketing is working but the money is still in the lead’s wallet, then you have a service issue.
I’m a fit for companies that want to turn great marketing into real profit by:
- Creating your Business strategy and leadership rhythm
- Gaining control of your Pricing, Margins, and Overhead
- Coaching and training for Technicians, Sales, and CSRs
- Developing a culture where people take pride in excellent work.
- Delivering a customer experience that feels “magical” and earns a 5 Star Review.
Who Is Not a Good Fit:
Owners that have lost their belief and they are looking for someone to blame.
What I Do For Clients:
Service Excellence gives POWER and HOPE to the people in the residential service industry through consulting and training that is results-focused, proven, and ethical. The result is a better life for the business owners, the team members, our team, and the communities we all serve.
Success Stories:
I’m not a big fan of taking credit for the success of other people. We guide people and companies, and we cheer them on. So, I’m not going to claim the credit for all the hard work our clients did. I will just tell you that we pointed them in the right direction, gave them the right tools, and held them accountable while being their friend.
But because you are curious, here are a few of the names of some big clients I’ve served over the years. People like:
Alan O’Neill – Abacus Plumbing, Cooling and Heating
Gus Antos – Milestone Electric
Jimmy Hiller – Hiller Plumbing, Cooling and Heating
Matt Pozda – Call Dad
James and Michael Kuzmanovski – Alliance Climate Control
Wyatt Hepworth – AnyHour Electric
You may know those names….but, you may not know the names of the thousands of other smaller companies that I’ve served. I know them. And they have all been an honor to serve and watch grow.
And Know This:
We offer our services with a deep understanding of risk and reward and will never ask a person that is not ready to take action. For the clients that are ready, we ask them to take action and say “yes.” We believe in the value of our offer.
I’m available here if you’d like to schedule a time discuss your business.
