Recruiting, Rewarding and Retaining
33% of high performers plan to leave their company. But if they're formally recognized it drops to 14%.
No Place Like Home Services Author Interview
Story. Culture. Experience. When we market a company and make promises to customers it's either a mirror or it's a fairy tale.
How Well Do You Know Them?
What the Chamber of Commerce and a wedding bartender know about your customers and 25%-95% profit growth.
Is Retail Service Really Dead? A Lesson in Patience and Understanding
How to model understanding so your team feels better and delivers for your customers.
Mastering the Process: Inside the Mind of a High Achiever
Behind every high achiever is a system for success. Jay was new to sales and the ideal subject for my experiment.
5 Success Principles NASA Uses Available To You
A subtle takeaway from Apollo 11: Neil wasn’t striving for stardom. He was a pilot with a flight plan.
How Using Nano Tools Can Improve Your Productivity in 15 Minutes
I get no commission for talking about this. I just think it's a cool thing.
Before the Sale: Craig Arthur on Profitable Relationships – Part 2
Sending staff to help customers without training is like abandoning them.
Personality or Procedure?
Focusing on personality & flash helps you become top of mind. But without processes in the background, the work falters.
Building Your Culture is Your Brand
What sets exceptional companies apart? The story. The people. And every customer interaction.
How To Recruit Good People
If they’re hardworking and loyal, you know what they’re not doing? They’re not looking for work. So how do you get them?
Is Your Bank Really Working for Your Business?
The same banks that are less convenient for personal banking may be the best banks for your growing business.
Recruiting Your Sales Rockstar: Finding the Right Sales Manager
7 common things to avoid doing and 7 things to actively look for that make all the difference in this crucial role.
Bottom Line Growth: Don’t Just Renew, Renegotiate
If you have no problem with the quality of service, you can often propose a longer-term contract with lower rates.
Finding Your Blind Spots
We all have a blind spot, and it’s shaped exactly like us. – Junot Diaz