How to MASTER Recruiting
Having good staff is just as important as having good clients, but how do you find them?
Why 80% of Businesses Are Running on Broken
Your brand has a story. The question is whether it's true.
You Have to Be the Captain
For whatever "sea" you're crossing, something subtle but vital separates sailors from true captains.
How Do I Reduce Churn and Keep Customers Longer?
Every relationship is always doing one of two things: getting deeper or slowly fading.
It’s Getting Harder To Find Good Workers. Why?
People are being more careful about where they invest their lives. And they're watching you.
Why Company Culture Is Your Most Powerful Marketing Asset
What do employees believe in their heart about the company? That's your culture.
When explanations still sound right and no longer work
Many leaders assume ambiguity buys safety. But times are changing.
He Didn’t Have to Do It
My awesome bourbon steward is the perfect foil for every failed customer service bot.
Drift: When Leadership Loses Alignment Without Failing.
It's not that decisions are harder, exactly. They just feel heavier.
Busy, Booked… and Still Broke
My explanation to a home services company with record call volume & jobs completed, but shrinking profit.
AI Isn’t Ruining Your Marketing, It’s Revealing Your Leadership
AI will not choose for customers. It will show them who you are.
What’s Kind Got To Do With It?
It's not just decent, it's profitable. Win the heart, and the mind will follow.
Do You Keep Your Promises?
Research shows that 40% of Americans will NEVER return to a brand once they’ve lost trust in it.
AI Won’t Take Your Job (But Someone Using It Will)
Tom Capone reports firsthand on sales, business, and the future of work.
The Invisible Problem You Only Notice When It’s Late
Only 31% of workers are engaged. That’s a lot of people showing up without leaning in.