There are only two ways we break a business
People think, “If I just had more leads, then everything would be…” But when more leads show up, new problems do too.
Whose Bentley is that?
The boss drives a Bentley to work. What happens? Employees think, “I bring in all the sales. I paid for that."
If that happened to me, that’s how I would like to be treated.
You should always respond to every review, regardless of the platform. This is true AEO.
Training is a Waste of Time and Money
Money's spent, enthusiasm spikes, but old habits return quickly without proper installation.
Afraid of the Camera? Your Business is Paying the Price
When you start doing something, all of a sudden it becomes easier to continue. It's the law of momentum.
You’re Reacting, Not Leading | The Leading Indicator Shift
Can you see reality and changes in your business early enough to do something about it?
The AI Nervous System Still Needs Direction and Belief
AI can speed you up, but it won't notice you're walking in the wrong direction.
I’m terrified to coach my best people.
Withholding coaching from the high performers isn't kindness. It's abdication.
The Core Confession: “One Bad Quarter from Disaster”
Stepping in to fix sales problems carries a permanent cost.
Kindness Is Free
Observations after 3 decades of returning to my Happy Place. Why does everyone line up for Tommy's Hot Dog stand?
Don’t Be Too Efficient
We forgive big companies that treat us like cattle, but at a small company, it can destroy all faith and trust.
How to MASTER Recruiting
Having good staff is just as important as having good clients, but how do you find them?
Why 80% of Businesses Are Running on Broken
Your brand has a story. The question is whether it's true.
You Have to Be the Captain
For whatever "sea" you're crossing, something subtle but vital separates sailors from true captains.
How Do I Reduce Churn and Keep Customers Longer?
Every relationship is always doing one of two things: getting deeper or slowly fading.