I find communication problems funny.
I stumbled upon a beautiful way to go through life while listening to John. It can make the boss's job lighter.
Which one are you?
“Are you a firefighter or a business owner?” If you answered both, you’re not growing.
You’re Letting One Person Destroy Your Entire Team
Why one "bad apple" can destroy team culture, and overall profits, faster than you realize.
Your One-On-Ones Aren’t Failing: Your Trust Is
An astonishing 50% of all one-on-ones on our team were getting canceled. Why? How?
Before You Fire Anyone Use This Framework First
Do 3 things before making a judgment, whether it's the system, the process, or the person: Ask, Teach, and Own.
The water was like glass.
Dad subscribed to "Work hard, play hard." And in his words, I'm lazy. Not untrue. But that opens up its own possibilities.
Why Your AI Keeps Giving You Bad Answers
If you're just throwing BS into the chatbot, you're gonna get BS back.
Should You Buy More HVAC Leads? Not Before You Find The Revenue Leak
If the problem is booking, dispatch, close rate, or job value, more leads may only make the leak bigger.
There are only two ways we break a business
People think, “If I just had more leads, then everything would be…” But when more leads show up, new problems do too.
Advertising Has Been Outlawed. Now What?
The thought experiment is this: If you had to turn up the lever on something that isn’t advertising, what would it be?
Whose Bentley is that?
The boss drives a Bentley to work. What happens? Employees think, “I bring in all the sales. I paid for that."
September is the new January! Why not?
The nice thing about milestones is you, yes you, get to choose when the mile starts.
Price Transparency Is Not a Choice
Many businesses are still working from an old belief that they control when and how to reveal prices.
Stop Talking About Yourself: You’re Killing Your Sales
Rejection primarily comes down to one reason: you didn't understand their situation.
Starting Takes Courage. Staying Takes More.
Ask yourself: has the plan failed, or have we just reached the point where courage needs to become endurance?