Your Monday Sales Meeting Is Killing Your Culture
They're agenda-driven. It's boring. Wastes an hour. There are better ways to do this.
You’re Letting One Person Destroy Your Entire Team
Why one "bad apple" can destroy team culture, and overall profits, faster than you realize.
Don’t Ever LIE To Your Customer
My firsthand experience with window quotes reflects what I knew from marketing studies. Protect trust at all costs.
Your One-On-Ones Aren’t Failing: Your Trust Is
An astonishing 50% of all one-on-ones on our team were getting canceled. Why? How?
Before You Fire Anyone Use This Framework First
Do 3 things before making a judgment, whether it's the system, the process, or the person: Ask, Teach, and Own.
Whose Bentley is that?
The boss drives a Bentley to work. What happens? Employees think, “I bring in all the sales. I paid for that."
Stop Talking About Yourself: You’re Killing Your Sales
Rejection primarily comes down to one reason: you didn't understand their situation.
Training is a Waste of Time and Money
Money's spent, enthusiasm spikes, but old habits return quickly without proper installation.
They keep telling me our price is too high but I don’t believe them
When price is blamed, it usually means value was explained but not experienced.
I’m terrified to coach my best people.
Withholding coaching from the high performers isn't kindness. It's abdication.
The Core Confession: “One Bad Quarter from Disaster”
Stepping in to fix sales problems carries a permanent cost.
Kindness Is Free
Observations after 3 decades of returning to my Happy Place. Why does everyone line up for Tommy's Hot Dog stand?
How to MASTER Recruiting
Having good staff is just as important as having good clients, but how do you find them?
Why 80% of Businesses Are Running on Broken
Your brand has a story. The question is whether it's true.
You Have to Be the Captain
For whatever "sea" you're crossing, something subtle but vital separates sailors from true captains.