What’s in a Name?

2022-07-27T14:54:03+00:00By |

When I walk into my local Starbucks, I feel like Norm Peterson walking into Cheers. What do you do that makes customers feel comfortable?

What’s Working Well?

2022-07-05T14:19:11+00:00By |

Ever heard the phrase: “Don’t know what you’ve got, ‘till it’s gone”? Reinforce the right stuff, and you’ll get more of it. It’s a natural law of the universe.

Do You Trust Me?

2022-06-13T15:52:33+00:00By |

You’ll earn respect if you give it. But what if you can’t trust a colleague or employee to perform in the best interests of the team?

The 6 Objections In Sales

2022-05-06T18:08:54+00:00By |

When we understand that objections come from 1 of 6 things that are missing, we are better equipped to fill the appropriate void. The trick is to read between the lines.

Adding Story-Doing to Your Story Telling

2022-05-04T15:57:12+00:00By |

Imagine somebody wants to document your (presumably) unique company culture. You invite her to one of your morning meetings. Now, does her observation confirm or contradict your ads?

No assholes allowed

2022-04-26T16:31:14+00:00By |

Remove the poison quickly and surgically. Although they’re high performers bringing in new money, they’re rotting it one asshole move at a time.

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