The Custodian of Hospitality

2022-01-17T14:20:54+00:00By |

Covid-19’s impact on business and the decisions needed for survival are Frostian. But don’t lose your way. Survival depends on Frostian decisions.

Retailers Beware!

2021-11-29T18:48:46+00:00By |

This is a departure. In this episode, Stephen Semple shares trends that he is seeing that are being embraced by retailers. Trends that are dangerously wrong.

Relational Employees

2021-09-05T15:40:08+00:00By |

My phone buzzed with a text message that changed my life for the next two years. The assistant manager texted that he quit his job. He followed with a second bomb that everyone quits. No notice, no negotiations. Just quit.

The Asymmetry of Trust

2021-09-08T18:06:42+00:00By |

You’re thinking about buying something and an acquaintance says, “Don’t do it; I bought that / hired them and it was a total waste of money. I got screwed.” Generally speaking, we believe them.

A Note to Jewelers Worldwide

2021-09-09T18:25:32+00:00By |

I woke up with an astoundingly simple, big idea. The limiting factor in the engagement ring diamond is that it is “one-and-done.” But a woman can have a whole collection of Anniversary Diamonds.

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