“Oh, But My Company is Different.”
Real matters. Only a fool looks at another company’s ad and says, "We should do that."
Is mass media a farce? Maybe. Or is there another way to get the right people to do what we hope them to do?
Forget gifts or incentives. Instead, focus on rewards for loyal customers.
Relational buyers are more profitable and make a long-term commitment.
What sets exceptional companies apart? The story. The people. And every customer interaction.