“Oh, But My Company is Different.”
Real matters. Only a fool looks at another company’s ad and says, "We should do that."
Is mass media a farce? Maybe. Or is there another way to get the right people to do what we hope them to do?
How do you sell something people resist thinking about? For example: funeral homes.
Forget gifts or incentives. Instead, focus on rewards for loyal customers.
Sending staff to help customers without training is like abandoning them.
Relational buyers are more profitable and make a long-term commitment.
If I ask you how many charity dollars you have left, and you don’t know, you are digging a dark hole.