Customers never bond with facts
When they realize your brand's story is a part of their story, they’ll follow you to the ends of the earth.
Just because you need Google to succeed doesn't mean it alone can put you in a leadership position.
Is mass media a farce? Maybe. Or is there another way to get the right people to do what we hope them to do?
How do you sell something people resist thinking about? For example: funeral homes.
Forget gifts or incentives. Instead, focus on rewards for loyal customers.
Sending staff to help customers without training is like abandoning them.
Relational buyers are more profitable and make a long-term commitment.