Why You Need to Rethink Your CSR Department
If the people speaking to customers are mere “Order Takers” with no empathy, you’ll damage your brand.
If the people speaking to customers are mere “Order Takers” with no empathy, you’ll damage your brand.
With business, unlike art, variety is the enemy of success.
90% of your training investments are typically wasted, $9 out of every $10 out the door. But there's a solution.
The truth is built on what the data actually tells us about your business’ performance. But most owners don't trust theirs.
Shrug off the responsibility to take the time to hire the best of the best, and your bottom line will suffer.
We love to talk about ourselves! But a good sales conversation should be 70% customer, 30% salesperson.
According to Jonathan Haidt, the human mind is best suited to be a story processor, not a logic processor…
Just about everyone stops effectively communicating their vision shortly after hiring the fifth employee.
It's assumed in today's world, according to Michael Maslansky, that there's an ulterior motive behind everybody's action.
Every dollar saved by refining internal processes is a dollar earned.
Let’s debunk a myth that costs companies millions of dollars every year… marketing is NOT just a department.
Things can get complicated with a family business and I cannot stress this enough: RULING BY COMMITTEE DOES NOT WORK.
How to craft a memorable sea shanty that beckons brave adventurers to the Nautilus.
A warning for the s*** you should never pull.
A kite can fly. But only when it is bridled to something bigger than itself. It is part of a system that creates lift: A leader with a vision.