The Straight Dope On Dirty Sales: A Wiseguy’s Guide To The Scams, Cons, And Sleaze Of Unethical Selling
A warning for the s*** you should never pull.
Your Company: Leaf or Kite?
A kite can fly. But only when it is bridled to something bigger than itself. It is part of a system that creates lift: A leader with a vision.
The Master Plumber’s Quiver: Five Arrows Of Competence And The Art Of Questioning
Being a master of your craft is more than just skill. It’s about understanding people.
What Is Empathy?
Cognitive Empathy is like a map of the terrain. Emotional Empathy is like stepping into the forest without a map.
Maximize Productivity, Morale, and Profits: The Ultimate Vacation Policy Guide
Vacations are not just a benefit for the employee, they should be a benefit for the company as well.
Do you have a Bob problem? When critical processes are in a black box.
“Oh, Bob is the only one who would know that.” It happens in virtually every company I visit.
Focus on Results: Avoid Micromanagement and Leverage Metrics for Record Profits
Why do people micromanage others? It comes from a fear of failure.
Challenges of a Family Business
There’s a relative I haven’t spoken to in five years. Family coming first sounds good, but the reality is more complex than that.
Ignore the end game at your own peril: Succession and retirement essentials.
I first saw this unfortunate turn of events happen for a client 20 years ago.
Is Your Advertising in a Bit of a Pickle?
In the bizarre automotive sales world, these kinds of gimmicky cookie-cutter campaigns are the preferred customer clickbait.
Lead Generation and Demand Generation: What’s the Difference?
"Advertising is a tax we pay for not being remarkable.” So how do we become remarkable?
Outsourcing vs In-house: Which is the Best Choice for Your Business?
The promise of cheap labor. When is it the right bet?
Proper Employee Onboarding: The Best Retention Strategy
Employee turnover costs as much as 33% of an employee’s annual salary.
Everyone is replaceable
Employees work best when they think they are needed, but slack off when they think the company can’t live without them.
How to Avoid the Perils of Promoting People Based Primarily on ‘Fairness’
I have seen dozens of bad promotions stifle growth and create a toxic vortex for the company.