I’m terrified to coach my best people.
Withholding coaching from the high performers isn't kindness. It's abdication.
Your Accidental Sales Process is a Disaster Waiting to Happen
With real process, winning stops feeling like luck and losing stops feeling like doom.
The Core Confession: “One Bad Quarter from Disaster”
Stepping in to fix sales problems carries a permanent cost.
1 Star Google Reviews: You’re Doing Them Wrong!
People are becoming more skeptical of review systems.
Kindness Is Free
Observations after 3 decades of returning to my Happy Place. Why does everyone line up for Tommy's Hot Dog stand?
Don’t Be Too Efficient
We forgive big companies that treat us like cattle, but at a small company, it can destroy all faith and trust.
The Truth About Raising Prices
Sometimes the market knows your worth before you do. But push prices too far and people stop believing you’re fair.
How to MASTER Recruiting
Having good staff is just as important as having good clients, but how do you find them?
Why 80% of Businesses Are Running on Broken
Your brand has a story. The question is whether it's true.
I Love Southwest Airlines
My plane jolted into the grass, off the runway. What they did next is a lesson to owners everywhere.
You Have to Be the Captain
For whatever "sea" you're crossing, something subtle but vital separates sailors from true captains.
This Story Changed How I See Problems!
She was so kind about my mistake that it actually pained me. And brands need to hear her advice.
How Do I Reduce Churn and Keep Customers Longer?
Every relationship is always doing one of two things: getting deeper or slowly fading.
How do I Make My Marketing More Effective?
You might not need to spend more money. First, evaluate what you are doing and why.
Unicorns Are Real
Every business owner believes they are a unicorn. Most are just horses, indistinguishable from the herd.