What firefighting taught me about business
Once we helped the fire department roll out their hoses, Kenny started acting like Lieutenant Dan in Forrest Gump.
Once we helped the fire department roll out their hoses, Kenny started acting like Lieutenant Dan in Forrest Gump.
People say, “follow your passion, follow your passion, follow your passion.” Those people are idiots.
This is about a community movement where the stars are everyday people. Most businesses that attempt to do something like this do it badly.
The gatekeeper job does not belong to Facebook or Twitter. You are the gatekeeper. Keep fools away from your airwaves.
When I walk into my local Starbucks, I feel like Norm Peterson walking into Cheers. What do you do that makes customers feel comfortable?
How you motivate your employees affects everything downstream.
I stand against best practices because it locks you into a way of thinking. You do not defeat the leader by following their playbook.
Ever heard the phrase: “Don’t know what you’ve got, ‘till it’s gone”? Reinforce the right stuff, and you’ll get more of it. It’s a natural law of the universe.
Don’t judge a book by its cover. How do you make connections with your employees, team members and colleagues?
Even if it’s not popular, and even if it costs me everything. This is who I am. This is my identity. This is my purpose.
It’s never about the offer. Offers can be imitated. Identities matter more than offers.
The worker stays in place putting the pieces in. Henry Ford didn’t invent that. It was an employee of Ford's.
Because his commitment was to the customer, and because he never blinked, people said, “Oh, I like that guy. He’s on my side."
Asking you silly questions like the tastes and smells of products opens the real question. How does your product make customers FEEL?
The best thing that ever happened to them was Costco stopped buying from Springfree.