managing

Hands Up…Who’s Hiring?

2023-10-13T15:26:46+00:00By |

"Mike, look, the post office is hiring,” Bob tipped his head at the encased poster, “but you're past the age limit." "Hey Bob. Yeah, you wouldn't get away with a recruitment ad like that these days." Mike smiled. 

The Best Tool For the Job

2023-10-17T18:07:10+00:00By |

That day, my dad gave me the tool I needed to successfully check the pressure of tires. On the same day, he also gave me the greatest tool for customer service. “Aaron, the best way to make better tips is to stop thinking about them.”

What’s On Your To-Don’t List?

2023-10-16T15:12:24+00:00By |

As part of a recent self-exploration of how we’re measuring success, my friend and mentor Michele Miller suggested coming up with a to-don’t list.

Logo Change? Consider This First

2023-10-17T18:07:17+00:00By |

She walked right up to the wall with all of the options and pointed right to the logos with the red and blue waterdrops on them. My 80-year-old grandma knew the Moen brand because of the red and blue drops in their logo.

Chick-fil-A Let Me Down!

2023-10-16T15:12:33+00:00By |

We hold the places we adore to higher standards. Chick-fil-A’s the most beloved fast-food restaurant in America. The Cathy family developed a lengthy list of systems, policies, and procedures – observable behaviors...

Not a Farmer? Check Your Heart!

2023-10-13T15:28:05+00:00By |

Dear Intrepid Entrepreneur, if you have the heart of a farmer, you're already a success. What? Explain! On Super Sunday, February 3, 2013, Dodge aired this legendary ad. Take two minutes and listen.

5 Lessons for Business and Life

2023-10-16T15:08:36+00:00By |

For the last 16 years, I have been the business partner of Roy H. Williams, aka The Wizard of Ads. Roy is like the wise big brother I never had. Today I am going to share some unsaid lessons. Some observations.

Modernizing The Buying Funnel

2023-10-16T15:12:47+00:00By |

In our combined 50-plus years of doing this, we’ve learned sales resistance and loss of repeat and referral customers comes from one of two places.

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