Customer Loyalty Is a Two Way Street
I wish I could just call “my guy” and get it over with. But all too often we are let down after the service.
I wish I could just call “my guy” and get it over with. But all too often we are let down after the service.
Mr. Status Quo preys on people and makes them fearful of failure. He even takes the shape of friends and family.
If the people speaking to customers are mere “Order Takers” with no empathy, you’ll damage your brand.
It's assumed in today's world, according to Michael Maslansky, that there's an ulterior motive behind everybody's action.
Most businesses fail not because they’re reaching the wrong people but because they’re saying the wrong thing.