Why You Need to Rethink Your CSR Department
If the people speaking to customers are mere “Order Takers” with no empathy, you’ll damage your brand.
If the people speaking to customers are mere “Order Takers” with no empathy, you’ll damage your brand.
With a mass media campaign the click-through rate on Google Ads improves. You're now cutting the line.
According to Jonathan Haidt, the human mind is best suited to be a story processor, not a logic processor…
It's assumed in today's world, according to Michael Maslansky, that there's an ulterior motive behind everybody's action.
Your customers are not all the same. It's your job to determine how to appeal to all of them.
We buy stuff because it feels like it already belongs to us or we really really wish it did.
Most businesses fail not because they’re reaching the wrong people but because they’re saying the wrong thing.
We believe in never asking customers how they heard about us, like never and forever.