managing Archives

The Master Plumber’s Quiver: Five Arrows Of Competence And The Art Of Questioning

2024-03-15T19:54:16+00:00By Ryan Chute|

Being a master of your craft is more than just skill. It’s about understanding people.

2023-10-16T18:57:47+00:00By Ryan Chute|

Cognitive Empathy is like a map of the terrain. Emotional Empathy is like stepping into the forest without a map.

2023-10-13T18:35:44+00:00By Gene Naftulyev|

Vacations are not just a benefit for the employee, they should be a benefit for the company as well.

2023-10-13T18:35:48+00:00By Gene Naftulyev|

“Oh, Bob is the only one who would know that.” It happens in virtually every company I visit.

2023-10-13T18:35:55+00:00By Gene Naftulyev|

Why do people micromanage others? It comes from a fear of failure.

2023-10-13T15:47:55+00:00By Mike Catanzarite|

There’s a relative I haven’t spoken to in five years. Family coming first sounds good, but the reality is more complex than that.

2023-10-13T18:36:07+00:00By Gene Naftulyev|

I first saw this unfortunate turn of events happen for a client 20 years ago.

2023-10-13T18:34:07+00:00By Rick Willis|

In the bizarre automotive sales world, these kinds of gimmicky cookie-cutter campaigns are the preferred customer clickbait.

2023-10-16T18:58:40+00:00By Ryan Chute|

"Advertising is a tax we pay for not being remarkable.” So how do we become remarkable?

2023-10-13T18:36:29+00:00By Gene Naftulyev|

The promise of cheap labor. When is it the right bet?

2023-10-16T18:58:58+00:00By Ryan Chute|

Employee turnover costs as much as 33% of an employee’s annual salary.

2023-10-13T18:36:37+00:00By Gene Naftulyev|

Employees work best when they think they are needed, but slack off when they think the company can’t live without them.

2023-10-13T18:36:45+00:00By Gene Naftulyev|

I have seen dozens of bad promotions stifle growth and create a toxic vortex for the company.

2023-10-16T18:59:16+00:00By Ryan Chute|

You posted core values on your wall, maybe a code of ethics and the employee handbook. Why didn’t they do as they were asked?

2023-10-16T18:59:24+00:00By Ryan Chute|

You see them everywhere. Customer-centric aspirations that feel nice. They seem nice. I bet they’re nice. I call shenanigans.