Rebranding: When Panic Wears a New Logo
Double-check that it's good for you and not good for that person's billable hours.
My explanation to a home services company with record call volume & jobs completed, but shrinking profit.
Experiences of delight or disappointment are the only times people will tell their story about you.
It's shinier, faster, but still largely dependent on what people already know and feel about you.
When consumer sentiment tanks, buying becomes emotionally loaded.