The Campaign that SAVED Cadbury
They did not want to do this ad. A gorilla sits there for 60 seconds.
Forget gifts or incentives. Instead, focus on rewards for loyal customers.
If you were aware this was relevant to you then it wouldn't be a bias.
Brain science is very clear. This is an automatic and subconscious response that can work for you or against you.
We’ve conflated “pioneer” with “achiever” and forget that the original pioneers were pursuing a simply insane notion.
Customers ask, "Can I trust your capabilities and do I trust your soul?"
Relational buyers are more profitable and make a long-term commitment.
If you want to think outside the box, the easiest way is to relax and allow your right brain to tap into a well-spring of ideas.
Weak sales relationships had only 30% acceptance for their proposals. But strong relationships converted at 70%.
Epley, Steffel, and Eyal studied this. We think we know what somebody is thinking, but we suck at it.