customer behavior

The Best Tool For the Job

2023-10-17T18:07:10+00:00By |

That day, my dad gave me the tool I needed to successfully check the pressure of tires. On the same day, he also gave me the greatest tool for customer service. “Aaron, the best way to make better tips is to stop thinking about them.”

Logo Change? Consider This First

2023-10-17T18:07:17+00:00By |

She walked right up to the wall with all of the options and pointed right to the logos with the red and blue waterdrops on them. My 80-year-old grandma knew the Moen brand because of the red and blue drops in their logo.

90% of Local Advertising Summed Up In 2 Slogans

2023-10-16T16:34:45+00:00By |

Optimizing a purchase demands more time, energy, and attention than anyone can spare for 99% of purchases. Instead, people simply want their needs filled and hoped-for benefits granted at a reasonably fair price. “Satisficing.”

Attention Retention

2023-10-16T14:49:41+00:00By |

As children we were told bedtime stories. In elementary school, we found books that we could read over and over. As adults, we still seek a good story. The familiarity of stories has been with us from before you and I could even remember.

Show Me the Future

2023-10-13T18:21:24+00:00By |

You’ve seen this commercial before. A hand reaches for a Corona from behind an umbrella, a logo appears, and it all fades to black. If you can show me a version of me in the future, you’ve tapped into something powerful.

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