Growth, Blindspots and FOAG
When a customer answered with FOAG (Fine, Ok, Alright, Good), our staff challenged them. “Really, it was just ok?”
When a customer answered with FOAG (Fine, Ok, Alright, Good), our staff challenged them. “Really, it was just ok?”
One of the first questions a business owner will ask is, "what makes this form of marketing worth their time?"
Word-of-Mouth is now more critical to business success than at any time since the dawn of mass media. And yet you can’t make a customer talk about you.
When things go bad, which they will inevitably do, it will be your response that will either destroy or save the relationship.
On the surface, referral fees make sense, right? Rewarding a customer for sending you business. Seems reasonable. But...