The Master Plumber’s Quiver: Five Arrows Of Competence And The Art Of Questioning
Being a master of your craft is more than just skill. It’s about understanding people.
Being a master of your craft is more than just skill. It’s about understanding people.
Cognitive Empathy is like a map of the terrain. Emotional Empathy is like stepping into the forest without a map.
Vacations are not just a benefit for the employee, they should be a benefit for the company as well.
Inattentional blindness is a real thing. It's not just about being a better explainer; it's about being a better thinker.
Growing your company should be fun, and it should feel good. Like giving up my Saturday morning cartoons to place magazines.
“Oh, Bob is the only one who would know that.” It happens in virtually every company I visit.
Why do people micromanage others? It comes from a fear of failure.
There’s a relative I haven’t spoken to in five years. Family coming first sounds good, but the reality is more complex than that.
I first saw this unfortunate turn of events happen for a client 20 years ago.
Would you rather do $7.5mm in sales with profits of $520k or do $5.5mm with profits of $1.25mm?
"Advertising is a tax we pay for not being remarkable.” So how do we become remarkable?
The promise of cheap labor. When is it the right bet?
Employee turnover costs as much as 33% of an employee’s annual salary.
Employees work best when they think they are needed, but slack off when they think the company can’t live without them.