Left turn to Albuquerque
Last year, a lawyer put up a billboard. He used the same graphics as the tv show with the headline, “Better Call Bob.”
I stand against best practices because it locks you into a way of thinking. You do not defeat the leader by following their playbook.
Stalled growth is an outcome of a growing dependence of home service contractors on digital media. They’ve bought into the “wasted circulation” concept.
If the epic failure, Groupon, taught us anything, it was that there is no value in attracting a bunch of cheap customers.
Don’t judge a book by its cover. How do you make connections with your employees, team members and colleagues?
On the path to happiness, knuckleheads shake owners like a paint can. They are a test. Are you really going to live up to your guarantee?
Normally, when a business falls short, customers are merely disappointed or frustrated. Not so with relational customers and businesses to which they’ve bonded.
Facebook and other platforms can flip the switch and force small business owners into the world of being unknown.
Because his commitment was to the customer, and because he never blinked, people said, “Oh, I like that guy. He’s on my side."
One partner runs away. The other makes millions. How not to be blinded by the pursuit of the wrong objective.
Everything you know about business will be challenged. The time for having fun and farting around is over. You will be a Phoenix or a pile of ashes.