6 Degrees of Benjamin Franklin
Doing business with — making yourself vulnerable to — a complete stranger feels bad. Nobody wants to put themselves in that situation.
Because his commitment was to the customer, and because he never blinked, people said, “Oh, I like that guy. He’s on my side."
Asking you silly questions like the tastes and smells of products opens the real question. How does your product make customers FEEL?
Jeff Bezos said it’s really very simple. Will people ever say, “I wish I’d paid a higher price for this?”
We’ve been conditioned - when they stick out their hand out and say “trust me,” we grab our wallets and run the other way!
You finally receive the design, but it just really didn’t hit the mark. That's because of a poor (or nonexistent) Creative Brief.
Don’t try and beat your competitor at their game. Change the rules.
Why do some customers not buy from you? Be like that two-year-old and constantly ask why. Discover answers no one has before, and you’ll find profound truths to your whys.