The Danger of Preconceived Notions
Don’t judge a book by its cover. How do you make connections with your employees, team members and colleagues?
Don’t judge a book by its cover. How do you make connections with your employees, team members and colleagues?
Even if it’s not popular, and even if it costs me everything. This is who I am. This is my identity. This is my purpose.
On the path to happiness, knuckleheads shake owners like a paint can. They are a test. Are you really going to live up to your guarantee?
It’s never about the offer. Offers can be imitated. Identities matter more than offers.
Many companies use loyalty programs, Facebook groups, and email spam to gather the troops. That’s not a tribe. It’s list building.
Normally, when a business falls short, customers are merely disappointed or frustrated. Not so with relational customers and businesses to which they’ve bonded.
You’ll earn respect if you give it. But what if you can’t trust a colleague or employee to perform in the best interests of the team?
The most well-known brands in the world. Coca-Cola. McDonald’s. Nike. They all have strong visual identities that are immediately recognizable.
Because his commitment was to the customer, and because he never blinked, people said, “Oh, I like that guy. He’s on my side."
Asking you silly questions like the tastes and smells of products opens the real question. How does your product make customers FEEL?