Magical Wiener Dogs and Storytellers
The Power of Someone who Believes in You More than You.
The Power of Someone who Believes in You More than You.
I stand against best practices because it locks you into a way of thinking. You do not defeat the leader by following their playbook.
Ever heard the phrase: “Don’t know what you’ve got, ‘till it’s gone”? Reinforce the right stuff, and you’ll get more of it. It’s a natural law of the universe.
I believe a 2-3% sales increase is a shrinking business. And a shrinking business should be in “All-in” mode to change the inevitable.
Don’t judge a book by its cover. How do you make connections with your employees, team members and colleagues?
Even if it’s not popular, and even if it costs me everything. This is who I am. This is my identity. This is my purpose.
On the path to happiness, knuckleheads shake owners like a paint can. They are a test. Are you really going to live up to your guarantee?
It’s never about the offer. Offers can be imitated. Identities matter more than offers.
Normally, when a business falls short, customers are merely disappointed or frustrated. Not so with relational customers and businesses to which they’ve bonded.
The worker stays in place putting the pieces in. Henry Ford didn’t invent that. It was an employee of Ford's.
You’ll earn respect if you give it. But what if you can’t trust a colleague or employee to perform in the best interests of the team?
Because his commitment was to the customer, and because he never blinked, people said, “Oh, I like that guy. He’s on my side."
The best thing that ever happened to them was Costco stopped buying from Springfree.
Jeff Bezos said it’s really very simple. Will people ever say, “I wish I’d paid a higher price for this?”