customer behavior

Marketing in a crisis

2023-10-13T19:51:27+00:00By |

Everything you know about business will be challenged. The time for having fun and farting around is over. You will be a Phoenix or a pile of ashes.

It’s the economy, stupid.

2023-10-13T19:51:37+00:00By |

In 2004 my boss excused our poor sales performance on the Iraq war. Before that, it was a hurricane. And before that, it was the dot com bubble.

Today’s New Branding

2023-10-17T14:14:16+00:00By |

New branding is about having a point of view, sticking to it, and having the courage to stand up for what you believe in.

Not Just What, But When

2023-10-16T16:21:22+00:00By |

When it comes time to buy, the customer's priorities change. She might well buy from whichever store offers same-day delivery and installation.

The 6 Objections In Sales

2023-10-17T14:14:37+00:00By |

When we understand that objections come from 1 of 6 things that are missing, we are better equipped to fill the appropriate void. The trick is to read between the lines.

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